Rubbish Clearance Hackney Privacy Policy

This Privacy Policy explains how Rubbish Clearance Hackney collects, uses, stores and protects personal data about our customers and prospective customers in Hackney and the surrounding area. It also explains the lawful bases we rely on under the UK General Data Protection Regulation and the Data Protection Act 2018, and sets out your rights in relation to your personal information.

Scope of this Privacy Policy

This Privacy Policy applies to all customers and prospective customers of Rubbish Clearance Hackney who contact us, request a quote, make a booking, or otherwise interact with our services in the Hackney area. By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

Who we are

Rubbish Clearance Hackney is a rubbish removal and waste clearance service operating in the Hackney area. For the purposes of data protection laws, we act as the data controller in relation to the personal information we collect and use about you. This means we determine the purposes and means of processing your personal data.

Personal data we collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Contact details such as your name, address, telephone number and email address so we can communicate with you and provide our services.

Service information such as property access details, preferred dates and times for collection, information about the type and quantity of waste, and photos you may send us to help with quoting and planning the job.

Booking and transaction data such as job references, invoices, payment status, and records of the services we have provided to you.

Payment information such as limited card or bank details required to take payment. Where we use third party payment processors, we will not keep your full card details on our own systems.

Communication records such as emails, text messages, and notes of telephone conversations when you contact us for quotes, bookings, queries or complaints.

Technical data such as IP address, device identifiers and basic information about how you use our website, where this is collected via cookies or similar technologies. We only use this information to improve our services and to understand how our website is used.

How we collect your data

We collect personal data from you directly when you contact us by telephone, email, online form, messaging service or social media, when you request a quote or make a booking, when you pay for a service, or when you provide feedback or make a complaint.

We may also receive limited personal data from third parties such as comparison sites, online advertising platforms or partner businesses where you have requested to be referred to us for rubbish clearance services.

Lawful bases for processing

We process your personal data only where we have a lawful basis under applicable data protection laws. Depending on the circumstances, the lawful bases we rely on include:

Contract: We process your data where it is necessary to enter into or perform a contract with you, such as when providing quotes, managing bookings, carrying out rubbish clearance work, issuing invoices and processing payments.

Legal obligation: We process data where necessary to comply with legal obligations, including tax and accounting rules, waste transfer note requirements, and regulations relating to waste disposal and environmental protection.

Legitimate interests: We process data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes managing customer relationships, improving our services, keeping records of work completed, and responding to queries and complaints.

Consent: In some cases we may rely on your consent, for example for certain direct marketing communications or for the use of optional cookies and similar technologies. Where we rely on consent, you have the right to withdraw it at any time.

How we use your personal data

We use the personal data we collect for the following purposes:

To provide quotes and estimates for rubbish clearance and related services.

To confirm and manage bookings, schedule collections, and carry out onsite work.

To issue invoices, process payments and maintain financial records.

To comply with legal and regulatory requirements, including waste disposal documentation.

To respond to your questions, feedback, reviews or complaints.

To manage our relationship with you, including notifying you about changes to our services or terms.

To improve our services, including analysing how customers use our website or interact with us.

To send you service updates or relevant marketing messages where permitted by law and, where required, with your consent.

Data sharing and processors

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors may include:

IT, hosting, email and communications providers who help us operate our systems and website.

Payment processors and banks who facilitate secure payment transactions.

Accountants, auditors and professional advisers who support our business operations.

Waste transfer and disposal partners who help us fulfil your service where necessary.

These processors only process your data on our instructions, for the purposes set out in this Privacy Policy, and are required to keep your data secure and confidential.

We may also share limited personal data where necessary with law enforcement, regulators or other authorities if we are legally required to do so, or to protect our rights, property, staff or customers.

International transfers

Where any of our service providers transfer or store personal data outside the United Kingdom or European Economic Area, we will ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections required by data protection law, to protect your data and your rights.

Data retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying legal, accounting or reporting requirements.

In general, we retain customer and job related records for as long as you remain an active customer and for a period thereafter that reflects applicable limitation periods and regulatory requirements. For example, financial and invoicing records will typically be kept for at least six years to comply with tax and accounting rules.

Where we hold your data for marketing based on consent, we will continue to use it until you withdraw your consent or we determine that it is no longer accurate or necessary. We will securely delete or anonymise data once it is no longer required.

How we protect your data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, loss, alteration or destruction. These measures include restricting access to systems to authorised personnel, using secure systems and tools for storing and transmitting information, and ensuring our staff and contractors are subject to confidentiality obligations.

Your data protection rights

You have a number of rights in relation to your personal data under data protection law. Subject to certain legal conditions, these include:

Right of access: You can request a copy of the personal data we hold about you, together with information about how we use it.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data.

Right to erasure: You can ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purpose it was collected or where you withdraw consent.

Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy.

Right to data portability: You can ask us to provide your personal data in a commonly used, machine readable format or request that we transmit it to another controller, where the processing is based on consent or contract and carried out by automated means.

Right to object: You can object to processing based on our legitimate interests, including profiling, and you can always object to direct marketing at any time.

Right to withdraw consent: Where we rely on your consent to process personal data, you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

Exercising your rights

If you wish to exercise any of your rights, or if you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details provided on our website or any correspondence you have received from us. We may need to verify your identity before fulfilling your request. We aim to respond to all valid requests within one month, or within any extended period allowed by law where requests are complex or numerous.

You also have the right to lodge a complaint with the relevant supervisory authority if you are concerned about how we handle your personal data. We would, however, appreciate the chance to address your concerns first, so please consider contacting us in the first instance.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.

This Privacy Policy applies to all customers and prospective customers of Rubbish Clearance Hackney in the Hackney area and is intended to be read alongside any service terms or booking conditions that apply to the work we carry out for you.