Rubbish Clearance Hackney Service Terms and Conditions

These Terms and Conditions govern the provision of rubbish clearance and waste collection services by Rubbish Clearance Hackney to domestic and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any waste removal or related service.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 Service means any rubbish clearance, waste collection, waste removal, loading, transportation, recycling, disposal or related service supplied by us.

1.2 Customer means the person, company or organisation requesting the Service.

1.3 We, us, our means Rubbish Clearance Hackney.

1.4 Site means the property, premises or location where the Service is to be performed.

1.5 Waste means any materials, items, goods, refuse or rubbish that you ask us to remove.

1.6 Agreement means the contract between you and us incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Service

2.1 We provide rubbish clearance and waste collection services for households, landlords, tenants, offices, shops and other commercial or domestic premises.

2.2 Our service typically includes the loading of waste, transportation to a licensed facility, and lawful disposal or recycling in accordance with applicable waste regulations.

2.3 The precise scope of the Service, including the estimated volume and type of waste, access requirements, timing and price, will be agreed at the point of booking or confirmed on arrival at the Site before work begins.

2.4 We reserve the right to refuse any item which we consider unsafe, unlawful to carry, unsuitable for our vehicles, or which is prohibited waste under relevant regulations.

3. Booking Process

3.1 You may request a booking by telephone, email, online form or other method offered by us. All bookings are subject to availability and our acceptance.

3.2 When requesting a service, you must provide accurate information about the type and approximate quantity of waste, access to the Site, parking restrictions and any other relevant details that may affect the work.

3.3 Any quotation provided before arrival at the Site is based on the information you give us and is an estimate only. The final price will be confirmed once our team has inspected the waste on arrival.

3.4 A booking is only confirmed when we have accepted your request and provided a confirmation by phone, email, message or written communication.

3.5 We may require you to pay a deposit or provide card details to secure the booking. Failure to provide this may result in the booking not being accepted.

4. Access and Customer Responsibilities

4.1 You must ensure that our team has safe, free and reasonable access to the Site and to the waste to be collected at the agreed time.

4.2 You must obtain and pay for any necessary permissions, permits or authorisations, including but not limited to parking dispensations or access permissions required by a landlord, managing agent or local authority.

4.3 If access is restricted or the information provided at booking is incomplete or inaccurate, we may need to revise the price, amend the Service or cancel the visit. In such circumstances, our standard cancellation or call-out charges may apply.

4.4 You are responsible for ensuring that the waste presented for collection belongs to you and that you have full authority to request its removal.

4.5 You must separate or clearly identify any items that you do not want removed. We will not be liable for removing items that were not clearly designated to be retained.

5. Waste Types and Prohibited Items

5.1 We handle general household and commercial rubbish, bulky waste, furniture, appliances and other non-hazardous materials, subject to vehicle capacity and local waste site rules.

5.2 Certain items may be subject to additional charges, such as fridges, freezers, mattresses, tyres, electrical goods and heavy building materials, where applicable disposal fees apply.

5.3 We do not normally collect hazardous or specialist waste, including but not limited to asbestos, clinical waste, chemicals, solvents, gas bottles, explosives, radioactive materials, or any other items classified as hazardous under applicable law, unless expressly agreed in writing in advance.

5.4 If hazardous or prohibited waste is discovered among your rubbish, we may refuse to remove it, and we may adjust the price or terminate the Service. You may be liable for any additional costs incurred for safe handling or return of such items.

6. Pricing and Payment

6.1 Our charges are usually based on the volume and weight of waste collected, the type of materials, labour involved, access conditions and applicable disposal costs.

6.2 All prices are quoted exclusive of VAT unless stated otherwise. If VAT is applicable, it will be added at the prevailing rate.

6.3 The price will be confirmed with you on Site before work starts. By allowing our team to proceed, you accept the stated charges.

6.4 Payment is due in full on completion of the Service, unless we have agreed alternative credit terms in writing in advance.

6.5 We accept payment by cash, debit card, credit card, bank transfer, or other methods notified to you at the time of booking. We reserve the right to charge a fee for certain payment methods where permitted by law.

6.6 If you fail to pay on time, we may charge interest on overdue sums at the statutory rate and recover any reasonable costs we incur in seeking payment.

7. Cancellations and Amendments

7.1 You may cancel or change your booking by contacting us as soon as possible. Any cancellation or amendment is only effective once we have confirmed it.

7.2 If you cancel more than 24 hours before the scheduled arrival time, no cancellation fee will normally apply, unless we have specifically advised otherwise or incurred non-refundable costs on your behalf.

7.3 If you cancel within 24 hours of the scheduled arrival time, or if we attend the Site and are unable to carry out the Service due to your act or omission, we may charge a reasonable call-out or late cancellation fee.

7.4 We reserve the right to cancel or postpone the Service at any time for reasons including, but not limited to, adverse weather, unsafe conditions, vehicle breakdown, staff illness, access difficulties or any event beyond our reasonable control. In such cases, we will aim to reschedule the booking as soon as reasonably practicable.

8. Performance of the Service

8.1 We will carry out the Service with reasonable care and skill and in accordance with applicable laws and regulations relating to waste collection and disposal.

8.2 Time of arrival is given as an estimate. While we aim to attend within the agreed time slot, this is not guaranteed and may be affected by traffic, delays at tips, weather or other operational factors. We will use reasonable efforts to keep you informed of any significant delay.

8.3 We may photograph the waste before and after removal for our records, for proof of service and compliance purposes.

8.4 We will take reasonable care to avoid damage to property while undertaking the Service. However, clearance work may involve moving heavy or bulky items through access ways, stairwells and doorways, and there is a risk of minor scuffs or marks. You should protect any surfaces or items that are particularly vulnerable before our arrival.

9. Liability and Limitations

9.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

9.2 Subject to clause 9.1, we will not be liable for any loss of profit, loss of business, business interruption, loss of data, or for any indirect or consequential loss or damage arising out of or in connection with the Service or these Terms and Conditions.

9.3 Our total liability to you in respect of all losses arising under or in connection with the Agreement, whether in contract, tort, negligence or otherwise, shall not exceed the total price paid or payable by you for the particular Service in question.

9.4 We will not be responsible for any delays or failures to perform our obligations resulting from events beyond our reasonable control, including but not limited to extreme weather, accidents, road closures, strikes, fires, floods or acts of authorities.

9.5 You are responsible for removing or safeguarding any valuables, fragile items or personal belongings before the clearance work begins. We accept no liability for loss of or damage to items that you have not clearly identified and set aside as not to be removed.

10. Waste Transfer and Duty of Care

10.1 We operate in accordance with applicable UK waste management legislation and duty of care requirements. We will transport waste only to licensed disposal or recycling facilities, or to other authorised persons, as required by law.

10.2 A waste transfer note or similar documentation may be created for certain loads, in accordance with legal requirements. Where applicable, we may retain or issue copies for regulatory compliance.

10.3 Once the waste has been loaded onto our vehicle and payment has been made, ownership of the waste passes to us and you relinquish all rights to it, subject to any legal restrictions on specific materials.

11. Customer Conduct

11.1 You agree to treat our staff with courtesy and respect. We reserve the right to withdraw from the Site and cancel the Service without liability if our staff are subject to abuse, threats, harassment or unsafe conditions.

11.2 You must not instruct our team to carry out any activity that is illegal, unsafe or outside the agreed scope of the Service. Our staff are entitled to refuse any instruction they believe to be unreasonable or dangerous.

12. Complaints and Disputes

12.1 If you are dissatisfied with any aspect of our Service, you should notify us as soon as possible so that we have an opportunity to put things right.

12.2 We aim to investigate and respond to complaints promptly and fairly. You agree to give us a reasonable opportunity to resolve any issue before taking further action.

12.3 Any legal proceedings arising out of or in connection with the Service or these Terms and Conditions must be brought within 12 months of the date on which the cause of action arose.

13. Data Protection and Privacy

13.1 We may collect and process personal data from you for the purposes of managing bookings, providing the Service, taking payment, record keeping and legal compliance.

13.2 We will handle your personal data in accordance with applicable data protection laws and use it only for legitimate business purposes connected with the provision of our services or as required by law.

14. Variation of Terms

14.1 We may update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise notified to you.

14.2 The Terms and Conditions that apply to your booking will be those in force at the time you make your reservation, unless a change is required by law or regulatory authority.

15. Severability

15.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Service shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service.

By confirming a booking with Rubbish Clearance Hackney or allowing our team to commence work at your property, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.